Return & Refund Policy

PrideMajic.com
A Division of 2Dudes1Dream LLC
Effective Date: August 29, 2026
Last Updated: August 29, 2026

At Pride Majic, we take pride in creating high-quality, made-to-order apparel and products that celebrate self-expression, identity, community, and pride.

Because most of our products are produced specifically for each customer after an order is placed, our return policy differs from that of traditional retail stores. Please review this policy carefully before placing your order.

1. Made-to-Order Products

Most Pride Majic products are made-to-order. This means your item is printed, decorated, personalized, or otherwise produced after your order is submitted rather than taken from preprinted inventory.

Because of the made-to-order nature of our products, we generally do not accept returns or exchanges for change of mind, incorrect size selection, color preference, or other buyer-related reasons.

We encourage you to carefully review product descriptions, sizing information, colors, personalization details, and your order before completing your purchase.

2. Damaged, Defective, or Incorrect Items

We want you to receive exactly what you ordered and in good condition.

If your product arrives:

• Damaged
• Defective
• Misprinted
• Incorrectly personalized because of a Pride Majic production error
• Different from the product you ordered
• Missing an item from your shipment

please contact us within 14 days of receiving your order.

We will review the issue and, when appropriate, provide a replacement, refund, store credit, or another reasonable resolution.

3. How to Report a Problem

To request assistance with a damaged, defective, or incorrect order, please contact us and provide:

• Your order number
• Your name and email address
• A brief description of the problem
• Clear photographs showing the issue
• Photographs of the packaging if the package was damaged during shipping

Email: info@PrideMajic.com

Providing this information helps us evaluate the issue and resolve it as quickly as possible.

Please do not return an item to us unless we specifically ask you to do so.

4. Replacements

When an item qualifies for replacement because of a verified production defect, damage, or fulfillment error, Pride Majic may reproduce the item at no additional charge.

Whenever possible, the replacement will match the original order.

If the original product or blank is no longer available, we may contact you to discuss an appropriate substitute or alternative resolution.

Replacement items are generally shipped using standard shipping unless otherwise agreed.

5. Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Processing times vary by financial institution and are outside Pride Majic's control.

If only part of an order is affected, we may issue a refund for the affected item rather than the entire order.

6. Size Exchanges

Because our apparel is made-to-order, we do not offer returns or exchanges when a customer orders the wrong size or prefers a different fit.

Please review the sizing information provided on the product page before ordering.

Different apparel brands and styles may fit differently. A size Large in one garment may not have exactly the same measurements as a size Large from another manufacturer.

If you have questions about sizing before ordering, please contact us and we will be happy to help you select the most appropriate size.

If you receive a garment that is labeled with a different size than the one you ordered, please contact us because that may qualify as a fulfillment error.

7. Color and Product Variations

Computer monitors, phones, tablets, and other displays may show colors differently.

In addition, apparel and other products may have minor variations in:

• Garment color
• Print color
• Print placement
• Fabric texture
• Product dimensions
• Manufacturer sizing
• Print appearance on different garment colors or materials

Reasonable variations associated with the manufacturing and printing process are not considered defects.

However, if you believe the variation is significant or indicates a production problem, please contact us and we will review it.

8. Custom and Personalized Products

Products containing custom artwork, names, numbers, logos, photographs, personalization, or other customer-requested content are produced specifically for that customer.

Custom and personalized merchandise cannot be returned or exchanged because of:

• A customer-provided spelling error
• Incorrect information submitted by the customer
• A change of mind
• An incorrect size selected by the customer
• Dislike of an approved design or proof
• Customer-provided artwork quality

If Pride Majic makes an error that differs from the information or approved proof provided to us, please contact us within 14 days and we will review the issue.

9. Proof Approval

For orders where Pride Majic provides a proof or mockup for approval, customers are responsible for reviewing the proof carefully before approving production.

Please check:

• Spelling
• Names
• Dates
• Numbers
• Colors
• Artwork
• Placement
• Layout
• Personalization details

Once a proof is approved, we produce the order based on that approval.

Errors that were visible on and approved in the proof generally do not qualify for a free replacement or refund unless Pride Majic produced the item differently from the approved proof.

10. Customer-Supplied Artwork

We print customer-supplied artwork based on the files provided to us.

Low-resolution images, compression artifacts, blurry artwork, incorrect colors, transparent areas, or other issues present in the original customer-provided file may affect the finished print.

When we identify an obvious issue before production, we may contact you, but customers remain responsible for the accuracy and quality of artwork they submit.

Production accurately reflecting approved customer-supplied artwork is not considered defective solely because the original artwork was low quality.

11. Sale and Promotional Items

Made-to-order products purchased during sales, promotions, or with discount codes remain subject to this Return & Refund Policy.

A discounted item may still qualify for replacement or refund if it arrives damaged, defective, or incorrect because of our error.

12. Shipping Charges

Original shipping charges are generally non-refundable unless the refund results from an error by Pride Majic or applicable law requires otherwise.

If we request that a defective or incorrect product be returned, Pride Majic will provide instructions regarding return shipping.

Customers should not incur return shipping expenses for an approved Pride Majic production or fulfillment error unless we specifically arrange otherwise.

13. Packages Lost or Damaged in Transit

Issues involving lost packages, carrier delays, packages marked delivered but not received, or shipping damage are also governed by our Shipping Policy.

If a product itself arrives damaged, contact us within 14 days and provide photographs of both the product and packaging when possible.

We may need this documentation to submit a claim with the shipping carrier.

14. Returned-to-Sender Orders

If an order is returned to Pride Majic because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the package, the order does not automatically qualify for a refund.

We may offer to reship the order, but additional shipping charges may apply.

If the return was caused by an error made by Pride Majic, we will work with you to correct the issue without additional shipping charges.

15. Order Cancellations

Because made-to-order products may enter production shortly after an order is placed, we cannot guarantee that an order can be canceled or changed after purchase.

If you discover an error, please contact us immediately.

If production has not begun, we may be able to make a change or cancel the order. Once production has started, cancellation or modification may no longer be possible.

Custom, bulk, wholesale, and business orders may have separate cancellation terms stated in their quote, invoice, or agreement.

16. Wholesale, Bulk, Fundraising & Print-on-Demand Orders

Wholesale orders, bulk production, fundraising programs, team orders, business orders, and print-on-demand storefronts may be governed by additional terms contained in a quote, invoice, production agreement, or other written agreement.

When separate return, defect, or replacement terms have been established for a specific project, those terms will control for that project.

17. Abuse of the Return Policy

Pride Majic reserves the right to decline return, replacement, or refund requests when we reasonably determine that there is evidence of:

• Fraud
• Intentional product damage
• Repeated abuse of our return process
• False claims
• Unauthorized alteration of a product
• Other conduct inconsistent with this policy

Nothing in this section limits rights customers may have under applicable law.

18. Your Consumer Rights

Nothing in this Return & Refund Policy is intended to eliminate or restrict consumer rights that cannot legally be waived.

If applicable law provides you with additional rights regarding defective, misrepresented, or improperly fulfilled products, those rights will continue to apply.

19. Contact Us

If there is a problem with your order, please give us the opportunity to make it right.

Pride Majic / 2Dudes1Dream LLC
Email: info@PrideMajic.com
Phone: 651-252-1508
Mailing Address: 82 Stevens Street E, St. Paul, MN 55107
Website: PrideMajic.com

Whenever possible, include your order number and photographs of the issue so we can assist you quickly.

Thank you for choosing Pride Majic. We appreciate every order and the opportunity to create something that helps you express your truth, your voice, and your majic.