Shipping policy


Shipping Policy

PrideMajic.com
A Division of 2Dudes1Dream LLC
Effective Date: August 29, 2026
Last Updated: August 29, 2026

At Pride Majic, most of our products are made or decorated specifically for you. We take care to produce each order accurately and get it on its way as quickly as possible.

This Shipping Policy explains our typical production times, shipping options, tracking process, and what to do if there is a problem with your delivery.

Free Shipping on U.S. Orders of $60 or More

Qualifying U.S. orders totaling $60 or more receive free standard shipping.

The $60 minimum is calculated after discounts and before any applicable taxes unless otherwise stated during a promotion.

Free shipping applies to eligible standard U.S. deliveries and does not include international shipping or other special delivery services unless specifically stated.

1. Processing & Production Time

Most Pride Majic products are made-to-order rather than pulled from preprinted inventory.

Typical production time: 3–7 business days before shipment.

Production time is separate from the time your package spends in transit.

Business days generally exclude weekends and major holidays.

During busy periods, large events, holidays, product launches, unusually large orders, or circumstances outside our control, production may take longer. If we anticipate a significant delay with your order, we will make reasonable efforts to contact you.

2. Custom, Bulk & Business Orders

Custom apparel, bulk orders, wholesale orders, fundraising orders, team apparel, and other larger projects may require additional production time.

Estimated completion or shipping dates for these projects may be provided separately through a quote, invoice, proof, or other project communication.

If a specific production schedule has been provided for a custom project, that schedule takes precedence over the general processing estimates listed in this policy.

3. U.S. Shipping

After production is complete, standard U.S. shipping typically takes approximately:

5–10 business days

Actual transit time depends on the shipping carrier, destination, service level, weather, holidays, and other conditions outside Pride Majic's control.

We may use carriers such as:

  • USPS
  • UPS
  • FedEx
  • Other reputable shipping providers when appropriate

The carrier selected for your order may depend on the package size, destination, service level, and available shipping options.

4. Expedited Shipping

If expedited or upgraded shipping is available, it will generally be displayed as an option during checkout or offered as part of a custom order.

Please remember that expedited shipping affects carrier transit time only unless specifically stated otherwise.

Our normal production time still applies before the order is shipped.

Selecting faster shipping does not automatically place an order ahead of other orders in production.

5. International Shipping

We may ship to international destinations when available.

International deliveries typically take approximately:

10–21 business days after production

International delivery times are estimates and may vary significantly depending on the destination country, customs processing, local postal services, and other factors outside our control.

Customs, Duties & Import Taxes

International customers are responsible for any customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country unless otherwise stated at checkout.

These charges are determined by local authorities and are not controlled by Pride Majic.

Customs processing may also delay delivery beyond the estimated shipping timeframe.

6. Order Tracking

Once your order has shipped, you will generally receive an email containing your tracking information.

Tracking information may take approximately 24–48 hours after shipment to begin showing movement in the carrier's system.

If you have received a shipping confirmation but your tracking information has not updated after several business days, please contact us and we will help review the shipment.

7. Shipping Delays

Once a package has been transferred to the shipping carrier, delivery timing is largely controlled by that carrier.

Delays can occur because of circumstances such as:

  • Severe weather
  • Holidays
  • Transportation disruptions
  • Carrier processing delays
  • Natural disasters
  • Customs processing
  • Incorrect or incomplete addresses
  • Other events outside our reasonable control

Pride Majic cannot guarantee carrier delivery dates.

We will, however, make reasonable efforts to help customers investigate significant shipping delays when appropriate.

8. Lost Packages

If tracking information shows that a package has stopped moving for an unusually long period or appears to have been lost in transit, please contact us.

Depending on the circumstances, we may assist with:

  • Reviewing tracking information
  • Contacting or directing you to the appropriate carrier
  • Filing a carrier claim when applicable
  • Determining whether replacement or another resolution is appropriate

Please do not assume a package is lost simply because tracking has temporarily stopped updating. Carriers sometimes experience gaps between tracking scans.

9. Packages Marked "Delivered" but Not Received

If your tracking information says your package was delivered but you cannot locate it, we recommend first:

  • Checking around your home, building, porch, garage, or other delivery locations.
  • Asking household members.
  • Checking with neighbors.
  • Checking with your apartment office, front desk, mailroom, or property manager when applicable.
  • Allowing up to 24–48 hours, as carriers occasionally mark packages delivered shortly before the package physically arrives.
  • Contacting the shipping carrier using the tracking number.

If the package still cannot be located, contact us and we will help determine what additional steps may be available.

Pride Majic cannot guarantee replacement of packages that a carrier confirms were properly delivered to the address provided with the order.

10. Stolen Packages

Pride Majic is not responsible for theft that occurs after a carrier has properly delivered a package to the shipping address provided with the order.

If you believe your package was stolen, please contact the carrier and, when appropriate, local authorities.

Please also contact us. Although we cannot guarantee a replacement, we will review the circumstances and help determine whether any carrier claim or other resolution may be available.

11. Damaged Packages or Products

If your order arrives damaged, please contact us as soon as possible.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the damaged product
  • Photos of the packaging when relevant

Do not discard the packaging until the issue has been reviewed, as the shipping carrier may require photographs or the original packaging as part of a claim.

Damaged or defective products are handled according to our Return/Refund Policy.

12. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Street address
  • Apartment, suite, or unit number
  • City
  • State or province
  • Postal/ZIP code
  • Country

If you notice an error after placing your order, contact us immediately.

We will attempt to correct the address if the order has not shipped, but we cannot guarantee that changes can be made once an order has entered fulfillment or been transferred to the carrier.

Pride Majic is not responsible for packages delivered to an incorrect address that was provided by the customer.

13. Returned-to-Sender Packages

A package may be returned to us because of:

  • An incorrect or incomplete address
  • An undeliverable address
  • Failure to claim or collect the package
  • A refused delivery
  • Other carrier-related reasons

If a package is returned to us, we will contact you when reasonably possible.

Additional shipping charges may apply to resend an order when the return resulted from an incorrect address, refused delivery, failure to collect the package, or another circumstance outside Pride Majic's control.

14. Multiple Shipments

In some circumstances, an order may arrive in more than one package.

If an order is split into multiple shipments, you may receive separate tracking information for each package.

A partial delivery does not necessarily mean that items are missing from your order.

15. Estimated Delivery Dates

Any delivery date shown on our website, at checkout, in a confirmation email, or through a shipping carrier is an estimate and not a guaranteed delivery date unless we expressly agree otherwise in writing.

If you need merchandise for a particular event, celebration, trip, performance, or deadline, we strongly recommend ordering as early as possible.

16. Contact Us

If you have questions about shipping or need assistance with an order, please contact us:

Pride Majic / 2Dudes1Dream LLC
Email: info@PrideMajic.com
Phone: 651-252-1508
Mailing Address: 82 Stevens Street E, St. Paul, MN 55107
Website: PrideMajic.com

Please include your order number whenever possible so we can assist you more quickly.

Thank you for choosing Pride Majic. Every order is produced with care, and we appreciate the opportunity to help you express your truth, your voice, and your majic.